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  • Temporary PayPal gateway issues fixed

    ‚ÄčFYI the shop is open with Ian and Scott manning the shop. I am working from home all morning as we had a bit of web store glitch these past few days with PayPal payments but I have corrected it. We switched over to a different payment gateway recently and it looks like some orders via PayPal weren't going through (thanks to my customers for bringing it to our attention yesterday).

    That being said you can checkout via PayPal express checkout and it works fine (again). We will be following up with all of our clients who had issues with the paypal checkout system this past week in the next few days and get your orders processed. Thanks again for your wonderful support and patience!

    If you had an order that didn't go through please be sure to ‚Äčemail us and we'll help you asap. 

    Thanks everyone for your patience!

  • Introducing the ACB Gen II Trumpet mouthpiece line!

                   

    For 6 years I have been waiting for this moment and it's finally here!   A fully 100% in-house made mouthpiece!

                   

                   

                   

    We are beyond excited to proudly present the ACB Gen II trumpet mouthpiece line:

                   

     

                   

    Why go to a new series of mouthpieces?

                   

     

                   

    It's simple:   We can  now control every aspect of manufacturing.  No more delays via suppliers and platers (we are doing plating as well and  plating is guaranteed for life based on normal wear). We can easily edit and  make custom pieces.    Our tolerances are superb,  our quality control is meticulous since we now can control every  step of the processs.    Engraving is simple,  easy to read. 

                   

      We will soon have GEN II one-piece mouthpieces (most likely in one month or so)  but right now we are offering the following tops, including some new pieces exclusive to the Gen II line!

                   

    These will be proudly on display at the 2016 ITG  conference along with an extensive collection of Adams and Manchester Brass instruments in the Huntington Suite.  Come by, check them out, play them,  and order yours today!   We'll also have a huge selection of our other ACB  mouthpieces at the show as well. 

                   

                     Simply type in GEN2 in the coupon code box at checkout to save 10% off any Generation II ACB  model top. Special introductory pricing is already up and free US  shipping as well              

                                           

    Again please accept our heartfelt thanks for all of your fantastic support making our dreams come alive.   We simply couldn't do it without you!  

           

     

           


           

     

           

    Regards,

           

    Trent Austin

           

    Owner

           

    Austin Custom Brass

           

     

           

           

           

           

               

  • School vacation weeks... is it time for an appointment?

    It's school vacation week time (this week in MA and ME, next week in NH). If you want to schedule some service work for your instrument we still have a few slots available. Email the shop at info@austincustombrass.com or call 781-944-6247 to set up your appointment times.

    We are also getting and listing many more pre-owned instruments today, including two great playing MLP LA Benges, a superb playing Bach 43, and a few other goodies. Should be a busy week at the shop (like every other). We'll be open at noon today!

  • New Dealer in Peru, upcoming shows, and more!

    NAMM 2016 was an absolute blast!    Hearty thanks to everyone that came out and visited us at our booth this year!  We have so much to talk about and so many things happening as a result of the fantastic show.  We did open with a new dealer who will be our exclusive dealer in Peru!   More dealers have signed up as well (we'll be posting all their info up online:

    SAMI EIRL.
    Address: Pedro Conde 236 Lince Lima Peru (Zip code Lima14)
    phones:  +5114225657 and  +51993340181

    Also please check out our upcoming events page at the showroom, including our 2nd annual Adams Brass Day with Miel Adams at ACB... this year will include a free concert as well at the shop!

    Upcoming shows

  • New Year, New Hours, New Incentives!

    Happy New Year!  
     
    We hope you had a wonderful evening and are looking forward to 2016 as much as we are!  It’s shaping up to be another fantastic year for our shop and with your help we will continue to grow.  Thank you again for an absolutely astounding 2015.
     
     
    A new year means a few things for us at the shop:
     
    1. Annual price increases... as much as we hate to do it rising manufacturing costs and suppliers raising their prices on us are forcing our hand. Most notably increases in ACB Doublers, Brasspire, Adams, and possibly other manufacturers when we hear from them. We will slowly start changing these next week at the shop but you can still take advantage of the 2015 prices at least until Monday!
     
    2. New shop hours... this is something we've been toying with awhile and will have two days a week open later than before. In the past our hours have been 10-3 but most of you know I start working from home at 6AM and routinely work until 10-11PM ;-) Tuesday and Thursdays we will extend our work hours until 7PM.
     
    Here's what the new hours look like:
     
    Monday: Closed
    Tuesday 12-7
    Wednesday 10-3
    Thursday 12-7
    Friday 10-4
    Saturday 11-5
     
    Of course repair appointments are available M-F and welcomed for earlier times as Ian works earlier hours than us.  Sometimes with my trade show travel schedule these hours might not always work so it’s encouraged to call or email  us prior to your visit to ensure one of us is here for you!
     
    3. CNC time: This is the year I get more time on my CNC so I will be mostly unavailable on M/W/F as those are days fully dedicated to machining pieces (so we can avoid raising our prices on the ACB line of mouthpieces and speed up our custom mouthpieces for you all). Scott, Josh, and hopefully some more staffers will be able to assist you but these days I am most definitely not going to be hanging upstairs.
     
    4. 2016 will be the year of the referral for our shop.  We thrive and survive mostly on your referrals and this year we truly need your help to continue to grow. Each one of you are welcomed into a new program we are launching at ACB. For each instrument purchase referral you  send to the shop you will receive ACB store credit or a cash bonus (to be sent monthly). This will apply to every instrument in our catalogue from $400 to $20,000  so the actual  bonuses will reflect the  sale price of the instrument. The coolest thing in my opinion is that the customer you send to ACB for an instrument will also get an exclusive ACB bonus discount for participating. 
     
    To sign up you will have to email the shop at info@austincustombrass.com for full details. We will then give you an exclusive ACB referral code for your present at checkout (can also be done online with our assistance).  
     
    With your continued love and support we know ACB will continue to be “Ahead of the Class in Brass”!
    Regards,
    Trent Austin 
    Owner
    Austin Custom Brass
    www.austincustombrass.com